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Please visit our FAQ - we may have answered your questions already.
If your question was not answered in our FAQ, please contact us by
email or phone.
By Email
decals@cbp.dhs.gov
If you are reporting a technical problems with the DTOPS web site,
please provide as much information as possible about the problem
you are experiencing, including your DTOPS User Id or Application
Id, the screen name that you were accessing when the problem
occurred and the error message text. Screen print images would
also be helpful. (To capture a screen print, press the Print
Screen button on your keyboard, or press Ctrl + Alt + Print Screen
keys simultaneously. Then paste your screen print into your email
to us.)
By Phone
(317) 298-1245
Hours: Monday-Friday, 8 a.m. - 4 p.m., Eastern Time
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