Skip to content
Official Website of the Department of Homeland Security

Helpful Info

Contact DTOPS Support

Questions, Comments, Feedback

We may have answered your question already:

Please visit our FAQs or the Glossary and Acronyms page.

If your question was not already answered, please contact us:
  • By Email: decals@cbp.dhs.gov
  • By Phone: (317) 298-1245
    Monday-Friday, 8 a.m. - 4 p.m., Eastern Time

Website Technical Problems

If you are emailing or calling us with a technical problem regarding the DTOPS website, please provide as much information as possible, including:

  • Your DTOPS User ID (e.g., U12345678Z) Where do I find it?
  • The page name that you were accessing when the problem occurred
  • The error message text
  • If possible, screen print images would also be helpful. How do I do that?

Paperwork Reduction Act Notice: An agency may not conduct or sponsor an information collection and a person is not required to respond to this information request unless it displays a current valid OMB control number and an expiration date. The control number for this collection is 1651-0052. The estimated average time to complete this application is 20 minutes for vehicles and 16 minutes for aircraft and vessels. If you have any comments regarding the burden estimate you can write to U.S. Customs and Border Protection Office of Regulations and Rulings, 799 9th Street, NW. Washington DC 20229. Expiration 07-31-2019